Customer Reviews

Our customers love us, see for yourself

We value the feedback of all our customers, good and bad. Receiving constructive helps us to improve our products and services.

Currently we’re also offering you 5 free calls for sending us a video review.

Customer Reviews

Happy Heroes

We love it when our customers send us video reviews.
So much so, if you send your video review to us we’ll give you your next 5 video calls with us, completely free of charge!
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Read more reviews from our Happy Heroes


Great Service

Great service, really helpful, friendly, clear instructions and fast response time. Toilet was completely blocked with no way of getting anyone here to help or buy anything, Video plumbers patiently guided me through and everything was quickly back to normal.
Ryan Canty from London
Friendly, helpful and professional call. Would highly recommend this service, and in particularly Son
Amanda from South London
Quick and great value
We had concerns about our hot water, but an emergency call with Herofix quickly resolved the issue and put us at ease. I was dreading getting help so close to Christmas but I was on a call within 30 minutes of making the booking – £15 well spent. Brilliant service, thank you!
Sarah from Bristol
I booked a FaceTime call to look at a problem I was having with a waste disposal unit. The plumber walked me through several things to try and identified the likely issue. Now I know the exact issue I can find the right person to sort it out without wasting time or money on unnecessary callouts.

Alex from Aberdeen


Very Happy

Fantastic service saved us from freezing! Friendly service via a FaceTime call had our heating and hot water back up and running in minutes! Can’t recommend enough give these guys a shot before calling anyone out! Thanks again!

John from London



A mild panic about a boiler error became a 5 minute fix over FaceTime. Thank you!

Anon from Liverpool

Your opinion is impotant to us

Send a video review

Seeing our customers happy is what keeps us going, although we encourage all feedvack. We love to see your video reviews so we are currently offering you half price off your next video call with us if you send us your video review.

To send us your video review, email it to or upload it via the contact form

Write us a review

We value the feedback of all our customers, good and bad. Receiving constructive helps us to improve our products and services.

We welcome you to submit feedback via any of review platforms.

Please feel free to send us any feedback from your experience using our services.

Need help from a plumber?

Save time, money and the environment by booking a video call with a plumber at a convenient time for you.