Frequently asked questions

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A lot of our customers all have the same questions, why wouldn't you, we're only human!

To help save you time in contacting us we have listed the most frequently asked questions below.

Below are some of the most popular questions we get asked

Can’t see your question or the answer you’re looking for? No problem, just get in touch using the form below, or book an expert plumber today.

One call is up to 15 minutes. We can accept longer calls but you must book them in 15 minute time slots.

Yes of course! All of our Heroes are expert engineers, and have at least 15 years experience.

 

FUN FACT: Our Heroes have a combined experience of 156 years!

Of course! That’s what we’re here for. We can provide a wealth of knowledge, we can even provide estimates on work to ensure you do not get over quoted by local plumbers for work that needs to be done.

Make sure you have a good internet connection with a video phone, and are next to the plumbing problem.

If you are using a mobile device you may wish to install the Microsoft Teams app in advance for a better experience.


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Our engineers all have strong Wi-Fi connections or 5G networks. It is your responsibility to ensure you have a strong connection to ensure the call runs smoothly.

 

Thats fine, as long as you do so at least 3 hours before your appointment time.

It depends where you are located, we try to give quality recommendations for further required works.

You can call us again for advice or to help fix the problem. Alternatively you can call out a local plumber.

You will most likely need an actual plumber. While we aim to fix the problem with you on the call, if we can’t do so we will give you advise for the works required with a guide price. Also, you can exchange contact details with the plumber during the call if they are happy to do so.

 

Unfortunately not because we have to charge for our time and advice. We do not guarantee to fix the problem, although we do try out upmost to fix it with you.

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