Who we are

Experienced professionals ready to pass on our skills and knowledge to help people fix problems in their homes

We use video call to give step by step advice to homeowners, renters and landlords. Gone are the days of paying and expensive call out fee for an easy fix, often on somebody else's schedule

How did we get here?

We, Son and Al, have a combined plumbing industry experience of 35 years. We’ve been to so many jobs where the issue could have easily fixed by customers themselves and we want to provide an easy and cost effective solution to this by offering step by step video call advice.

The global pandemic pushed our idea into motion and the vision grew quickly. Realising that we were doing more than coming up with a solution for the now, we were also paving the way for what we hope will soon become the new normal in solving plumbing issues.

From decades of working in people’s homes, we have learned that many like to feel independent and able to undertake DIY jobs themselves, without having to spend unnecessary money or waiting for a time window that can often be days or weeks away.

Herofix® fits around our customers and their busy lives and teaches skills for life.


Our Mission

To connect professionals and the public virtually, teaching people how to solve problems in their homes

Our Vision

For the first step of home improvement to always start with a video call to Herofix®

Meet the team

Our highly experienced management team are dedicated to always putting our customers first.


Co-Founder &
Managing Director
Plantbased Son is a rock climbing fanatic who’s vision is to help people and to create a healthier planet.


Co-Founder &
Our No1 boiler technician, always to the rescue. A Liverpool FC fan, who can be known as a cheeky chap but is loved by all.


Our front of office Hero, saving the day her way, every day. Gentle at heart with a passion for music, especially heavy metal.



The creative wonder on the team, working out is her thing, some call her a pilates pro. Sally is always ready for anything.

We've worked with

Our plumbers have worked with some of the largest brands in the industry, servicing a huge range of products to thousands of customers.

and many more great companies.