Herofix for Landlords
Landlords are saving hundreds of pounds on plumbing services!
To fix or diagnose a plumbing problem, book a 15 minute video call to start within the hour, for only £15
Say goodbye to paying expensive callout charges and high labour rates. Maintenance of your rental property no longer needs to be so stressful and costly.
68% of problems are fixed on a video call
Tenants are unfortunately not always able or motivated to fix problems. We can expertly guide them through diagnosing and repairing plumbing issues safely, plus 68% of plumbing problems can be fixed over the phone.
Calls start in 30 minutes!
Waiting for a plumber to arrive could be water damage time or your tenant becoming unhappy and cold. The faster approach is to book a video call with us to start in as little as 30 minutes.
Save money instantly
Being charged a callout fee and an hour minimum cost for an engineer to be at your property for only 10 minutes is too common. Instead, be more efficient by making a video call to us as your first port of call.
Minimise visits to the property
Some repairs may require parts, and it’s common to hear, “I need to order the parts and come back”. Having a video call with an engineer first means they can bring the needed parts with them on the first visit, saving everyone multiple trips to your property.
Why choose us?
Some of the great benefits of using us for your plumbing problems.
Peace of mind
Receive a detailed follow-up report after the call detailing what was seen and discussed, with recommendations and guide prices.
Long open hours
We are available early morning, evening and weekend for call bookings to support tenants at their convenience.
Save with bulk buy
Buy one of our special bulk packages of 10, 25 or 50 calls to save even more money. Bespoke packages can be arranged.
How does it work?
We have made the process as simple as possible for you and your tenants.
Detect
Your tenant detects a plumbing or electrical fault.
Book
They go to herofix.com and book a time that fits around their schedule. Entering a unique code at checkout.
Fix
Your tenant joins one of our experts on a video call and they fix the problem together
Report
The only time you hear about the problem is when we send you a report after the call is completed
Interested in hearing more about how we can help you?
Find out what our customers say
5/5
Great service!
Couldn’t recommend the HEROFIX more! They managed to fit us in at incredibly short notice for a video consultation. Son was incredibly knowledgeable and friendly.
Not to mention, this video appointment was free of charge due to my girlfriend working in the NHS.
SMC from London
5/5
Quick and very effective
Really great service and extremely useful in the current climate. My issue was resolved quickly and would use again.
Anonymous from Manchester
5/5
Sensible and Simple Advice
Had been worrying about certain aspects of my heating and gas flue for a while. Son gave me excellent advice which has set my mind at rest. It was so simple and he explained things to me in easy to understand terms. Would definitely use them again.
Helena from Lewisham
FAQs from Landlords
What happens if the problem can’t be fixed over the call?
We strive to fix the problem every time, and if not resolved, we aim to diagnose the issue so that we can be specific on what further works and materials are required so that you know what costs to expect if a plumber needs to be called out. Whether we fix the problem or not, you still receive professional, unbiased assistance and advice with only you, and your tenant's best interests at heart.
Does the tenant pay?
The tenant can pay, or you can pay; that is the beauty of the service. Payment is taken when booking your video call appointment, so whichever is more accessible and best suits the situation.
How does booking a video call work?
Go to herofix.com and click BOOK NOW. From here, you can choose the type of service you need, a day, and a time and pay for the booking by either card or PayPal.
What if I use an estate agent to manage my property?
Using Herofix as the first port of call could save you lots of money by avoiding a potentially unnecessary expensive call-out fee with sometimes an agent's mark up fee added on too.
My tenants do not seem very hands-on?!
We understand. Tenants sometimes need a little extra expert guidance to navigate around a home's plumbing to get a job fixed or diagnosed. Our professional tradesmen are used to speaking with tenants and homeowners clearly to explain and investigate problems.
Is it not just quicker to call out a plumber?
Quite the opposite actually, thanks to technology, a video call can be started and completed within an hour. We don’t believe you’ll see a tradesmen be able to move that quickly.
What if further works are required?
We aim for you to be able to go to a plumber, heating engineer, or your agent with a description of what work needs to be undertaken and specifically what parts to take with them. Arriving with the correct parts will save money and time because it will prevent the tradesmen from making multiple trips.
How long do I have to wait for a call to start?
If available, calls can start within 30 minutes from booking. That’s right, 30 minutes.
What app is required for the call?
We use Microsoft Teams. The app needs to be downloaded and that’s it.
Do you record the calls?
Yes we do, for training, security and marketing (with consent). We can not share these recordings due to GDPR.
Request more information about our landlord solutions
Simply fill out the form below and we’ll give you a call back to discuss your requirements.